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You have a savings account in a leading bank, for some technical problems in your online

banking you called up the call centre so that your query could be resolved, however to

your surprise you found the call centre executive was rude, non responsive and unable to

device a solution to your problem. What advice will you give to the bank to enhance its

customer service?

Harsha gajbhiye

14 Years agoGrade

1 Answer

Vasanth SR

8 Years ago

1. Patience
2. Attentiveness
3. Clear Communication Skills
4. Knowledge of the Product
5. Ability to Use "Positive Language"
6. Acting Skills
7. Time Management Skills
8. Ability to "Read" Customers
9. A Calming Presence
10. Goal Oriented Focus
11. Ability to Handle Surprises
12. Persuasion Skills
13. Tenacity
14. Closing Ability
15. Willingness to Learn

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